FAQS


  • Allergy Information

    Please visit Allergens

  • Baby-changing Facilities

    Available in our Piccadilly Circus branch 

  • Birthday Cake

    ‍You may bring your own cake on the day of your reservation, unfortunately, we cannot store the cake before.

  • Can you reprint my bill/ check?

    Yes, as long as the customer knows the amount spent

  • Christmas/New Year Reservations

    To book a table under 6 people, please visit Book Now or for groups of 7+ people, please visit Groups Booking 

  • Complaints

  • Compliments

    Please review us on TripAdvisor  or Google Reviews  

  • Dietary Requirements

    Please visit Menu

  • Disabled Access

    Step-free entrance and disabled toilet facilities at our following branches: Piccadilly Circus, Leicester Square, and Oxford Street

  • Dogs

    Dogs are not allowed inside the restaurants. Entry is permitted for guide dogs in uniform - fluorescent strips around their white harness 

  • Halal

    We offer a separate Halal menu, our Halal certificate is available to view 



    View for Beef

    View for Poultry

    View for Jack’s Creek Steaks

  • Large Groups

    Available at Leicester Square, Piccadilly Circus, and Paddington branches. We recommend you book in advance here Groups Booking

  • Late

    There is a 15 minutes grace period to hold the table.

  • Lost property

    Please visit the branch as all our restaurants have a lost property book.

  • Meat Imports

    Our meats are shipped in vacuum-packed bags in special containers to maintain a constant temperature of 2 degrees. They are held at this constant temperature for 5-7 weeks which aids the maturing process. The beef is delivered to our own butchers and each steak is prepared for us by hand

  • Opening times

    Please visit  Our Restaurants

  • Parking

    We do not have dedicated parking.


    However as our locations are in central London, there are Car Parks such as Q-PARK Covent Garden, Leicester Square and China Town close to our West End branches.


    There are Apps you can download on your phone to find parking, such as YOUR PARKING SPACE or JUST PARK

  • Private Party

    Available at Piccadilly Circus branch. Please book in advance here Groups Booking

  • Restaurants Email

  • Service Charge

    A discretionary service charge of 12.5% will be added to your final bill. All proceeds from the service charge go to our team.

  • Special Offers

    Sign up to our newsletter Subscribe for all the latest offers, events and news

  • Wi-Fi Access

    Available in all of our locations

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